Frequently Asked Questions (FAQ)
Welcome to LuckyCrystal! Below are answers to some of the most common questions about our store, shipping, returns, and more.
1. Orders & Shipping
Do you offer free shipping?
Yes! We offer free shipping on all orders within the UK.
How long does shipping take?
- Processing Time: Orders are processed within 1-3 business days (Monday to Friday).
- Delivery Time: Orders within the UK typically arrive in 5-9 business days.
- Public Holidays: Orders placed on public holidays will be processed the next business day.
Do you ship internationally?
Currently, we only ship within the UK, but we are working on expanding our shipping services soon.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package directly on our website.
What if my order is delayed?
While we strive to meet delivery estimates, unforeseen circumstances may cause delays. If your package is delayed, please contact us at info@luckycrystal.co.uk for assistance.
2. Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return it for a full refund or exchange.
How do I return an item?
- Contact Customer Service: Email info@luckycrystal.co.uk with your order number and reason for return.
- Receive Return Instructions: Our team will provide you with a return authorization and shipping details.
- Pack Your Return: Ensure the item is in original condition with all packaging, labels, and accessories.
- Print the Shipping Label: A prepaid return shipping label will be provided.
- Ship Your Package: Drop off your package at the nearest courier location.
Who covers the return shipping costs?
- Defective or incorrect products: Free return shipping.
- Customer remorse (change of mind): Free return shipping.
How long does it take to receive a refund?
- Refunds are processed within 5 business days of receiving your returned item.
- The amount will be refunded via your original payment method within 10 days after approval.
What if I haven't received my refund?
If you haven’t received your refund:
- Check your bank account.
- Contact your credit card provider (processing may take extra time).
- Reach out to your bank for further details.
- If you still haven’t received it, email us at info@luckycrystal.co.uk.
3. Product Information
Are your crystals natural?
Yes! We use high-quality, natural crystals in our jewelry to ensure authenticity and energy benefits.
What does the Lucky Baby Elephant Green Crystal Bracelet do?
This bracelet is designed to bring luck, prosperity, and positive energy. The elephant symbolizes wisdom and strength, while green crystals enhance wealth and abundance.
Are your prices in GBP (£)?
Yes, all our prices are displayed in GBP (£) for a seamless shopping experience in the UK.
4. Damages & Issues
What if I receive a damaged or incorrect item?
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, email us at info@luckycrystal.co.uk with a photo or video of the issue. We will quickly resolve the problem.
What if my package is damaged during transit?
If a parcel arrives damaged, reject the delivery and contact us immediately. If it was delivered while you were away, contact us for further assistance.
Contact Information
🛒Trade name: LuckyCrystal
📞Phone: +4407543782000
📧Email: info@luckycrystal.co.uk
🏪Address: Unit 7, 7 East Bank Road, Sheffield S2 3PT, United Kingdom